Returns + Exchanges
Underwearables has a 14-day return policy: any unwanted items must be shipped/ postmarked within 14 days of receipt. Underwearables will issue a full refund excluding the original shipping cost.
Important information for returns
- Items must be returned to us in perfect condition accompanied by the return form.
- Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
- All products that come in their own box, including but not limited to accessories, must be returned in their original, undamaged box as this is considered part of the product.
- Please make sure to return the item and its corresponding box inside another solid carton box to not damage the original packaging.
- Underwearables reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email.
- Underwearables return services' are only valid in the original country to which an online order was shipped.
- Please return the items to the following address:
Brolæggerstræde 11, 1
1112 København K
Our regular online return and exchange policy as described above applies during sale periods.
Underwearables quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days
If items have a manufacturing fault that occurred within a 12-month period from the date of purchase, please contact us immediately.